Serving at the Hub
Reaching the hearts and lives of our youth for Christ

Thank you for your interest in serving at the Hartford Hub. The Hub serves youth of all ages M-F from 3:00-8:30pm. Volunteers build relationships with the youth, organize and implement activities, and support the shift leader in his implementation of loving discipline.

Roles & Responsibilites

Hartford Hub Homework Time

Ideal schedule

  • 4:25: Check in and go upstairs
  • 4:30: Reading, spelling, math and packet work
  • 5:30: Work on a project, read for pleasure, draw, puzzle work, etc.
  • 5:50: Reset room, straighten book shelves, pick up trash, etc.
  • 6:00: Line up and be dismissed

Expectations & Guidelines

  • Check in for Homework Help class will begin no earlier than 4:15. Students will check in with Homework leader and will receive a name badge. The student will wear the name badge until the end of Homework Help class when they will turn their badge back into the Homework leader.
  • Any student with a cell phone will check in their cell phone with the Homework leader. The student will receive a “claim ticket” which they will use to claim their phone at the end of class. All phones will be placed in the designated crate and stored in the Hub office and only the Hub leaders will handle the phones.
  • Homework check in time will end no later than 4:30. Students being dropped off by parents after 4:30 may be allowed to enter class, but are expected to do so in a quiet and courteous manner.
  • All student grades K-5 are to go upstairs. All students grades 6 and up will remain downstairs. Crates of books for 6th grade and up will be available in the small classroom downstairs.
  • All students are expected to use the bathroom before going upstairs. Students will not be allowed to use the bathroom until after class is dismissed. We are trying to keep the traffic up and down the stairs to a minimum.
  • NO FOOD or DRINKS are allowed upstairs during Homework Help class.
  • Headphones are not allowed during Homework Help class.
  • If a student has completed all their homework before 6pm, they are to read, draw or work on a learning task (such as puzzles, math games, word game or extra packets that are in the teacher file cabinet). These are also available to students who do not bring any homework.
Hub Shift Leader Job Responsibilities


  • Implement schedule for all evening activities.
  • Oversee HW Time. Assist HW helpers by maintaining order and ensuring rules are followed as laid out in HW Time Rules doc.
  • Coordinate post-HW Time including daily Bible Project video and snack.
  • Help evening volunteers organize games and activities to keep kids occupied and productive.

Lovingly Discipline

  • Build relationships with the kids. Earn a right to speak into their lives.
  • Ultimately responsible for all discipline cases at Hub. Ensure path laid out in Hub Discipline Procedure document is followed.
  • Maintain good relationships with parents and work with them when discipline escalates.
  • Check previous day’s Shift Report and follow through on any consequences.
  • Be familiar with Hub rules and regularly encourage kids to follow rules to prevent future discipline cases.


  • Write Shift Report and send to other shift leaders by noon the next day.
  • Update discipline cases to ensure follow-through on consequences.
  • Seek to identify and train new shift volunteers and leaders.

Maintain Facility

  • Oversee nightly cleaning. Ensure facility is cleaned to the standard in Hub Cleaning Checklist.
  • Make sure facility is secure upon when finished with shift. Lock all three doors (check side door to ensure the latch is not stuck. Leave porch lights on.
Shuttle Rider Responsibilities


  • After HW time, help shift leader check-in and organize kids.
  • Assist with any necessary cleaning.


  • Facilitate an orderly ride. This means discouraging actions such as:
    • Standing
    • Shouting
    • Cursing
    • Hitting
  • Disrespecting Shuttle Riders or the Shuttle Driver
  • Playing music not approved by the shuttle driver
  • Aid in dissuading poor behavior by engaging with kids and starting conversations.
  • If rules are broken, follow up with Wednesday night shift leader and call parents if necessary.
Hub Servant Responsibilities

Build Up Shift Leader

  • Assist in carrying out shift leader’s vision for evening activities. This includes helping with and/or facilitating HW time, snack, bible study, and post-HW programming.
  • Follow discipline process as laid out in Discipline Procedure document.
    • Regularly remind kids of rules and biblical reasons for rules.
    • Look for opportunities to build kids up when they obey.
    • Lovingly correct and instruct when kids break rules.
    • For repeated or large offenses (e.g. fighting), bring situation to shift leader.
  • If working evening shift (6-8:30pm), help shift leader clean facility.

Love the Kids

  • Build relationships with the kids. Earn a right to speak into their lives.
  • Actively seek to involve kids in structured activities. Consider beforehand what materials you could bring to facilitate activities. Show initiative.
  • Seek to build godly character, knowing that you will be influencing the kids through your conduct.
  • Regularly look for ways to love kids in the best way imaginable: by sharing the gospel and showing them the hope available in Christ.

Tutor (If volunteering during HW time)

  • Facilitate HW Time as laid out in HW Time Rules doc.
  • Actively work with kids to make sure they have completed daily HW. Work one-on-one if possible to answer questions and help kids improve their skills.
  • After each kid completes HW, help make sure they read for 20 mins. Facilitate if necessary.
  • If short-handed, you might need to spend more time simply making sure HW time is completed in an orderly fashion.
Hartford Hub Rules

Foundational Bible Passage: 2 Corinthians 5:9

Goal of Shift: To Create a Safe Space where Christ is Modeled.

Think of Others as More Important than Yourself (Philippians 2:3-4)

  • Always share and be kind
  • Take turns
  • No hitting or throwing things at one another
  • If you are sick, rest at home J

Be a Good Steward (Matthew 25:14-30)

  • All items are to be cared for with respect
  • Clean up your mess and leave every area better than you found it
  • No eating or drinking (except water) in the Hub, except for special events
  • Do not climb or stand on the furniture
  • Hartford Hub items are to stay inside the Hub (unless you have checked it out)
  • Everybody picks up at 8:00pm
  • Leave mulch in the mulch bed

Obey the Leaders (Romans 13:1)

  • Leaders will never “count down”, because they expect everyone to “obey right away”
  • Do not open any door (besides the front/side door and bathroom) without permission
  • No bouncing or throwing any balls or items in the Hub
  • Only one person in the bathroom at a time
  • Do not open any cabinet drawers or the fridge without permission
  • Do not touch the ice dispenser on the fridge
  • Don’t touch the tv or any of the windows (unless you are cleaning them) – if you smudge it, you clean it
  • No running inside the Hartford Hub
  • You must be wearing a shirt if you are in the Hub
  • No playing in the street unless it is officially blocked off
  • No hanging on the basketball rim

Always Use Respectful Language (Ephesians 4:29)

  • No screaming or yelling inside
  • No name calling, profanity, course gesturing or inappropriate/aggressive touching
  • Only leaders can play or choose audible music
  • Racially explicit language or derogatory name calling is strictly forbidden

No Work, No Play (2 Thessalonians 3:10)

  • Homework/Reading Time is from 4:30-5:30pm, Monday-Friday. Participation is expected
  • Not obeying = no snack

*A repeated failure to obey the rules or leaders may result in being told to vacate the Hub and park until the next day or when forgiveness is sought and repentance is displayed. “Choose to obey, choose to stay.” Obedience is “Doing what you are told the first time with a happy heart” (Philippians 2:14).

Parents are encouraged to reach out with any questions or concerns – (765)-449-3715.

Discipline At The Hartford Hub

Key Principles

  • Discipline is to never be done out of anger because you are inconvenienced or disrespected. It is to be done in love for the child and in his/her best interests. (James 1:20)
  • Discipline is to be dealt with in a private way if at all possible. (Matthew 18)
  • Never be in a room out of sight from others
  • There should be no physical contact in these situations
  • Every interaction should be for the purpose of glorifying God by making disciples – in essence we are all about the Gospel even in discipline.

Discipline Process

  • Speak to the child about the offense. Remind them of the Hartford Hub rules, ask them to walk according to the rules.
  • If the child continues to act outside of the Hartford Hub rules, bring the child to the shift leader. The shift leader should then have a similar conversation in the office. He should use Scripture or Scriptural principles to help the child understand.
  • Lay out the path of repentance.
    • Ask for forgiveness from anyone offended including God
    • Do whatever work is assigned
  • If the child will not complete the necessary discipline, send the child home and call the parents.
    • The child cannot come back until they are willing to complete the assigned discipline. If the child is new, contact with parents needs to be made before the child can continue to come.

Process for a servant to follow in the event of a fight at the Hub

  • Immediately break up the fight if physically possible. Also, separate the kids involved in the fight. If not ok with breaking it up, immediately call for the shift leader.
  • Call for other volunteers to help break up if needed
  • As soon as possible call for the shift leader
  • Relay the story to the shift leader
  • At that point the shift leader should take responsibility for the situation

Process for a shift leader in the event of a fight at the Hub

  • Begin with the same role as a servant steps 1-2
  • Listen to the stories of each party involved in the fight
  • Assess the situation and for anyone who is at fault. Send everyone involved home for the day to diffuse the situation.
  • Call the parents
    • The child cannot come back until a conversation has occurred with the parents. Thus, if they do not answer or it is an outdated phone number, the child will continue to be sent home upon arrival until the parent responds or updates their contact information.
  • Lay out the path of repentance
    • However many hours of work you decide
    • Ask for forgiveness from both God and the person you offended

Example Discipline Conversation

Possible series of events:

  • Child disobeys or breaks a rule in some way
  • Ask the child to come with you
  • Find a place that you can talk to them alone but still in a place that is visible to others
  • Pray to begin your time
  • Ask the child "what did you just do/why are we here?" Let them respond.
    • If they refuse to response you may prompt them with situation and ask them questions- "what did I ask you to do?" "What did you do/say in response?" {Let's say a child was working on his or her homework and got out the phone you had told him to put away preciously. After asking the child again to put the phone away he yelled no and mumbled profanity towards you. } hopefully the child will begin to relay the situation back to you,
    • If not, it'd be best to recount the story to highlight for them why you're having this conversation. For instance, "we are here because I asked you to put the phone away, and instead you disobeyed by playing with your phone and chose to disrespect me with your language"
  • I like to ask the kids, "now, do you know why we have rules? We don't just have rules and ask you to do your homework so you won't have fun, or we want to be boring. We have rules and ask you to obey and respect the rules and your authority because that's what God asks us to do. We can trust that God has our best interest in mind. He gives us rules because he loves us and knows what's best for us. Also, we have rules here because our leaders have thought hard about what would be best and most safe for you, so you can trust that we have these in place because we care for you."
    • Here's a great opportunity to share the gospel or teach a biblical principle
  • Finally, discuss what it looks like to make it right.
    • This looks like them asking forgiveness from God and from whoever they sinned against
  • Encourage them and remind them that there will be consequences if there is a repeat offense
    • If you are in the second offense, you still go through all of this, but you add the teaching on why we do consequences.
  • If repeat or egregious offense, give consequences. Some of this is up to your judgment, and we can guide you.
    • Possible consequences
      • Work for a certain amount of hours
      • Serve someone else
      • Write a note listing the things they appreciate about those they offended.
  • Pray with them
Policy for Walking/Driving Kids Home

It is never your responsibility to walk (or drive) kids home. Their parents should make these arrangements.

If you would like to and are able, then:

  • Make sure home is in neighborhood (3 square blocks).
  • Don't go alone. Either have multiple kids or multiple adults.
  • Use extreme discretion if driving kids home. Do not drive a kid alone. Take a video or audio recording of the drive.
Sign up to Serve

Training Videos

Bob Anderson


Pastor of Northend Ministries - Faith Church


B. S. - Bible, Baptist Bible College

Pastor Bob is married to Heather and they have two adult children Tori and Hailey. Bob’s primary function is to oversee the Faith Church North Campus, the Hartford Hub, assist with the Northend Community Center and the respective community ministries and programs. Bob has spent 20+ years in student ministry and is the founder of an urban ministry in Chicago reaching teens. Bob has authored 14 books/booklets.